Returns & Exchanges

At Infiniti Strings, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. Whether you have changed your mind or received a defective item, we are committed to making the exchange process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to submit a return request with your order number and reason for return.

• 2.
  Print Your Label

  Once approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.

• 3.
  Secure Packaging

  Place the items in their original packaging to prevent damage during transit and drop the parcel off at any authorized carrier location.

• 4.
  Refund Processing

  After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.