Frequently Asked Questions
Everything you need to know about your Infiniti Strings experience.
What is the typical shipping timeframe for orders?
We process most orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do you offer a warranty on your musical strings?
Yes, we guarantee the quality of our strings. If you receive a defective set or experience an unexpected breakage within 30 days of purchase, please contact our support team for a replacement.
How do I know which string gauge is right for my instrument?
Each product page includes a detailed specification chart. Generally, lighter gauges are easier on the fingers, while heavier gauges offer more volume and resonance. Check our blog for a comprehensive guide.
What is your return policy for accessories?
Unopened and unused products can be returned within 30 days of delivery for a full refund. Please note that for hygiene and performance reasons, strings cannot be returned once the sealed packaging is opened.
Do you ship internationally?
Yes, Infiniti Strings ships to over 50 countries worldwide. International shipping rates and delivery times are calculated automatically at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.